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Current Occupations Additional Civilian Coursework Additional Military Coursework
"Possessing excellent skills in leadership, written
communication, problem-solving, diversity, and
technology use & application, I will do
exceptional work for you and your organization."
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Current Occupations
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February 2006 to |
Computer & Printer Repair Technician HP-Certified Accredited Platform Specialist
Job responsibilities include troubleshooting, diagnosing, repairing, supporting, and performing preventative maintenance on computers, printers, networks, plotters, and other office equipment in various environments including personal, government, and enterprise.
Routinely travel from Grand Junction to Aspen, Vail, Rangeley, Telluride, and Meeker, CO, and points in between to service clientele.
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January 2007 to |
Executive Director
The Phoenix
Foundation
Act as executive leadership for a team including a project manager and multiple technical and artistic personnel. |
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January 2007 to |
President & Chief Executive Officer
Hetland Enterprise Group
Provide managerial, organizational, marketing, and technology consulting for small and medium businesses and non-profit organizations. |
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Previous Occupations
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March 2005 to |
Resolutions Support Consultant
Contracting for
Cingular/AT&T
Subject matter expert in Cingular Wireless Receivables Management practices, policies, procedures, systems, and best practices. Analyzed accounts and assisted representatives and customers with account problems, technical support, and billing matters. De-escalated calls on a routine basis, often dealing with disenchanted and unhappy customers.
Responsible for starting, managing, and leading a programming
team responsible for coding, troubleshooting, beta testing, and
supporting 7 applications through maturity for the purposes of
tracking metrics and collections of agents, teams, and the
entire site. These applications were quickly adopted and have
been attributed to continued quantitative and qualitative agent
success. |
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November 2004 to |
Customer Service (Receivables Management)
Contracting for
Cingular/AT&T
After 6 week training course, achieved highest-grossing collections amount of $180,000 in call center after only 4 weeks in duty position. Obtained mastery of position, policy, systems, and best practices so well and so quickly that my team leader frequently assigned struggling agents to work alongside me in order to improve their metrics, always with success.
Assigned as one of 5 in a hand-picked team of “red hats” assigned to train and support approximately 300 new receivables management agents in policies, best practices, and system use at a remote call center.
Portraying much success in position, I was promoted from
Customer Service Agent to Resolutions Support Consultant in a
still-standing call center record of approximately 4 months in
active service in position |
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Volunteer Opportunities
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2007 to Present |
Resource Manager & Officer, Board of Directors Mesa County Association of Paranormal Scientific Studies
Grand Junction, CO |
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2006 to July 2007 |
Technical Consultant
The Closet |
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2001 to 2003 |
Treasurer |
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2001 to 2003 |
Vice President & President-Elect |
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1996 to 1997 |
Teacher’s Aide |
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1996 to 1997 |
Senior Class Representative Student Council |
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1996 to 1997 |
Member |
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1991 to 1996 |
Youth Group |
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| Education & Training |
2007 to Present |
Finance Currently Enrolled, Degree Pending Bachelor of Science
Western Governors University, |
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2001 to 2003 |
Business Management & Marketing, Emphasis Entrepreneurship Associate of Applied Science
Western Dakota Technical Institute,
The Business Management and Marketing program blended extensive classroom instruction, in-the-field internships, and specialized projects offering me the opportunity for both financial and personal growth.
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1998 to 1999 |
Various Coursework Computer Science, Physics, & Philosophy
University of North Dakota
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2003 |
Manager Development Course
U.S. Army Training & Doctrine
Command via correspondence
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2003 |
Supervisor Development Course
U.S. Army Training & Doctrine
Command via correspondence
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2003 |
Action Officer Development Course
U.S. Army
Training & Doctrine Command via correspondence
An Action Officer is anyone in the military, usually a staff officer, that is responsible for staff actions on behalf of a commanding officer
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2003 |
Engineer Support
U.S. Army Engineer Center and
School via correspondence
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2003 |
Military Intelligence Officer Transition Course
U.S. Army Intelligence Center
via correspondence
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2001 |
Leadership Development Course
ND Army National Guard Joint
Executive Council
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2001, 2000,
1998 |
Unit Administration Course
North Dakota Army National Guard
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2000 |
Personnel Services Non-Commissioned Officer Course
110TH
Training Division,
U.S. Army Adjutant Generals School
Trained to process a variety of military personnel transactions involving the appointment, enlistment, reenlistment, separation, promotion, assignment, line of duty action, transfer, evaluation, qualification, attendance, clearance, training and personnel recognition of enlisted and officer personnel. Provided assistance to members and dependents involving benefits and entitlements, survivor benefits, and other personal affairs/family support activities. Reconstructed and verifies situations and facts pertaining to each assigned transaction. Was required to understands and apply substantive and procedural requirements, including rules, regulations, and precedent decisions, in independently accomplishing transactions ranging from the very routine and simple to the most unusual and complex.
Initiated and maintains military personnel records for assigned and attached officer and enlisted individuals, working with them, as well as from supporting documentation, to ensure that information and data were current and accurate. Ensured complete and correct military personnel data was provided and entered into automated personnel reporting systems as required. Performed a variety of military personnel related administrative duties to include typing and distribution of correspondence and other written material, maintaining master files of publications, special orders, correspondence, etc, receiving and distributing of mail, telephone calls and other information such as payroll data, medical information, etc.
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1999 |
Civil Disturbance Course
United States Army Military
Police School via correspondence
Required to take experiential training as part of a unit equipped and trained to deal with civil disturbances, I opted to additionally take coursework in planning, preparation, and execution of civil disturbance operations. This training enabled me to construct personnel, vehicle, and weapon emplacements and entrenchments, shelters, entanglements, and obstacles under various climatic conditions as well as the standard plans, types of material, construction procedures, and estimated time and labor requirements required for such matters.
Additionally, a planning section taught the various legalities around such civil actions, how to use crowd control techniques, plan for, and supervise resources during a civil disturbance.
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1998 |
Non-Commissioned Officer Primary Leadership Subjects
United States
Army Training Support Center via
correspondence
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1997 |
Combat Engineer
U.S. Army Engineer Center
Supervised, served, or assisted as a member of a team, squad, section, or platoon providing combat engineering support to combat forces. Operated and maintained Combat Engineer Vehicles, Armored Vehicle Launched Bridges (AVLB), and Armored Combat Earthmover (ACE). Performed, supervised, or directed lower grade soldiers in combat construction. Operated and directed various light and heavy engineer wheeled vehicles. Operated or served as crewmember or commander on a CEV, AVLB, or an ACE while participating in combat mobility, counter-mobility, and survivability operations. Assisted in performance of organizational maintenance of vehicle and armament system components. Directed the construction of fighting positions and wire entanglements. Trained to control fire team movements, place explosives and clear misfires; trained to direct a mine-clearing line charge loading team and directs minefield marking party and dispensing operation of mine scattering systems. Trained in the conduct of reconnaissance operations, determining limiting slopes, curves, stream velocity, and gap widths. Fully trained to prepare and install priming and firing systems for demolition and explosives. Trained in arming, disarming, and installing anti-personnel and anti-tank mines. Located mines by visual means or by using a mine detector. Trained to recognize and neutralize booby traps, friendly and threat mines, and firing devices.
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1995 |
Business Challenge Greater North Dakota Association
Dickinson State University
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Professional Affiliations
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2001 to 2003 |
Professional Business Leaders/Phi Beta Lambda Reporter & President, Eta Alpha Mu Chapter Western Dakota Technical Institute Rapid City, SD
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1999 to 2003 |
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1997 to 1999 |
Fort Leonard Wood, MO
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2001 to 2003 |
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1997 to 2001 |
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1993 to 1997 |
Young
Scientists of America
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1990 to 1994 |
Planetary
Society
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Additional Civilian
Coursework
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"A+" Certification Course
Hettinger High
School
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Cingular/AT&T Wireless Receivables Management & Customer Care Training
Cingular (now AT&T Wireless)
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| Additional Military Coursework |
Operations Security
United States Army Intelligence
Center
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Physical Security
United States Army Intelligence
Center
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Reporting & Disseminating Intelligence Information
United States Army Intelligence
Center
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Intelligence Fundamentals
United States Army Intelligence
Center
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Senior Leader’s Environmental Awareness
United States Army Engineer
Center
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Battlefield Technical Intelligence
United States Army Intelligence
Center
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Counterintelligence Investigations
United States Army Intelligence
Center
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Intelligence in Combating Terrorism
United States Army Intelligence
Center
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Computer Security
United States Army Intelligence
Center
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Planning Training
Combined Arms Center/Command &
General Staff College
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Legal Aspects of Economic Crimes
The successful graduate is able to
understand the elements of economic crimes in order to plan and
carry out a successful investigation; able to understand the
tools, legal and administrative, which are available to aid in
the investigation and finally the successful graduate is able to
understand that teamwork between the attorney and the
investigator is essential. |
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Command Post Operations Fort Benning, GA
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Field Artillery Ammunition
Fort Sill,
OK
This course enables the successful graduate
to select, inspect and assemble compatible field artillery
ammunition components. This includes identifying the procedures
for setting fuse options on currently fielded fuses. You will
also be able to identify the correct sequence of functioning for
fuses, projectiles, propellant, and primers. |
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Analyzing Pay Inquiries
Fort Jackson,
SC The
successful graduate of this course understands the procedures
involved in the analysis of adverse pay inquiry trends for
command action, and the analysis of special pay inquiries. |
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Weather Support to Tactical Operations
Fort Huachuca, AZ The
successful graduate of this course will understand the effects
of weather on tactical operations. Contained within this course
of instruction are sources of weather information; weather
terminology; weather products; key players to include the
intelligence officer involved with weather and how weather is
incorporated into the intelligence preparation of the
battlefield (IPB). |
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Intelligence Preparation of the Battlefield
Fort Huachuca, AZ
Successful graduates will, in an all-source intelligence
environment, be able to perform the functions of the IPB
process; be able to develop the written and graphic products
produced during IPB. Graduates will also be able to apply
the Intelligence Preparation of the Battlefield process to
collection and reconnaissance and surveillance planning in
accordance with the commander's requirements. |
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Analysis of the Battlefield Area
Fort Huachuca, AZ The
successful graduate will understand the fundamentals in
preparing the analysis of the battlefield area including
instructions on how to prepare the analysis of the battlefield
area. Furthermore, the graduate will understand the format for
the analysis, purpose and limiting considerations, general
description, military aspects, and effects of the
characteristics of the area. |
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Intelligence Analyst
Fort Huachuca, AZ The
successful graduate of this course understands the capabilities
and can perform the duties and responsibilities of an
Intelligence Analyst. |
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Use of Intelligence Products
Fort Huachuca, AZ |
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Intelligence Officer Responsibilities
Fort Huachuca, AZ |
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Order of Battle
Fort Huachuca, AZ |
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U.S. National Intelligence Structure
Fort Huachuca, AZ |
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Strategic Intelligence Fort Huachuca, AZ
The successful graduate will be able
to compile information on the country of concern from all
sources; research materials to isolate any information of
strategic value; prepare strategic intelligence reports,
summaries, assessments, and reviews for dissemination; identify
gaps in holdings to supervisor/user personnel/agencies;
recommend strategic intelligence gaps be added to collection
plan as priority intelligence requirements/information
requirements (PIRIR); dissemination approved studies/report to
users to give you realistic practice in performing strategic
analysis. |
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U.S. Army Doctrine, Combat Units, and MI Organizations Fort Huachuca, AZ
This course provides an overview of
the challenges of the US Army and US Army doctrine, US Army
combat units, and military intelligence organizations. |
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Safeguarding Defense Information Fort Huachuca, AZ
Successful graduates understand the
fundamentals of safeguarding defense information, including how
to mark and handle classified information and how to store and
destroy it. Also included is how to develop and administer a
unit security education program. |
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Manage Quality Assurance/Surveillance Fort Lee, VA
This course provides the graduate with information on simulated
petroleum laboratory exercise procedures, types of petroleum
products deterioration and disposition of petroleum products not
meeting deterioration limits. Evaluating quality surveillance
procedures at bulk petroleum facilities and supervising quality
surveillance measures for leading and discharging of petroleum
vehicles, vessels, and pipelines. |
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Civilian Personnel Law & Labor-Management Relations Newport News, VA
Introductory course to civilian
personnel law and labor-management relations with an emphasis on
federal service. |
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Military History Fort Leavenworth, KS
This course is designed to teaches
the evolution of combined arms from 1900 until after World War
II. |
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Legal Aspects of Economic Crimes Fort Leavenworth, KS
This course provides the graduate
with the information necessary to understand the elements of
economic crimes in order to plan and carry out successful
investigations; to understand the tools, legal and
administrative, which are available to aid in the investigation
and finally to understand that teamwork between the attorney and
the investigator is essential. |
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Supervise Hazardous Materials Handling & Fort Eustis, VA
This course teaches the successful
graduate how to supervise personnel in hazardous materials
handling and how to establish a nuclear surety program. This
course contains instruction in identifying essential parts of
CFR Title 49, supervising hazardous materials handling on ocean
vessels, motor vehicles, and aircraft (mobilization only). This
course also contains training in preparing nuclear materials for
shipment and using a reliability program to ensure personnel
reliability. |
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Applied Food Service Management Fort Lee, VA
In conjunction with the Dining Facility Administration course,
this course in food service management provides the successful
graduate with broad-based information for developing the
Quartermaster Advanced Non-commissioned Officer Course soldier
as a more versatile logistician: The Advanced Non-commissioned
Officer Course soldier will be able to employ the skills learned
in this course at any level of support operations. |
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Dining Facility Administration Fort Lee, VA
This course provides the successful graduate with broad-based
information for developing the Quartermaster Advanced
Non-commissioned Officer Course soldier as a more versatile
logistician: The Advanced Non-commissioned Officer Course
soldier will be able to employ the skills learned in this course
at any level of support operations. |
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Airfield Operations Fort Rucker, AL
This course familiarizes the the
graduate with Army airfield operations, containing information
on operations and management of a flight operations facility,
personnel qualifications and duties, and information on how to
conduct operations mission briefings and debriefings. |
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General Airport Procedures Fort Rucker, AL
The course will reflect in the
graduate the responsibilities associated with the tasks of
operating airfield lighting (whether during the hours of
darkness or daylight), updating automatic terminal information
service (ATIS) recordings, and performing equipment checks. This
course helps you determine how to control aircraft, vehicles,
and personnel by air traffic control (ATC) light signals and how
to provide emergency assistance. It also shows you how to select
a runway for use; to request, record, and discriminate pilot
reports; and to provide traffic information or advisories. |
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Direct Personnel Conducting Investigations Fort Leonard Wood, MO
This course is designed to present
the knowledge required to direct personnel who are conducting
the investigation of an offense, learning the proper and
efficient procedures used to direct crime scene supervision; to
direct personnel conducting the investigation of an offense; and
to direct, monitor, and review crime prevention surveyss |
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Establish and Maintain a Technical Reference Library Fort Leonard Wood, MO
The successful graduate is provided
with the knowledge and skills necessary for establishing an
account and acquiring materials through the Standard Army
Publications System (STARPUBS) and other avenues. Additionally,
the graduate acquires knowledge and skills necessary for
maintaining a technical reference library. |
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Training and Training Management I Fort Leavenworth, KS The successful graduate learns the Army training system, how to plan collective training, how to conduct an After Action Review (AAR) and how to develop a mission list.
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Training and Training Management II Fort Leavenworth, KS
The successful graduate learns the
Army training system, how to determine unit proficiency,
establish training priorities, develop long and short range
plans, develop a near-term plan and conduct a training meeting
and how to plan a training exercise. |
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Executing and Assessing Training Fort Leavenworth, KS
This course teaches the graduate
procedures involved with the process of executing and assessing
Battle Focused Training. |
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Public Affairs and the Law Fort George G. Meade, MD
This course is designed to provide
the graduate general knowledge necessary to perform tasks
related to overall legal concepts and procedures employed in
public affairs programs. Specific information is provided on the
structure of law, and media law and ethics. |
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Special Military Police Operations Fort Leonard Wood, MO
This course provides the successful
graduate with the procedures involved in special military police
operations. Contained within this course are instructions on how
to provide protective services, perform bomb threat contingency
planning, and countering terrorist activities on military
installations. |
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Battalion Personnel & Administrative Officer & Section
Responsibilities Fort Jackson, SC
This course provides the successful
graduate with the procedures to be an effective member or leader
of the Personnel & Administrative Section (S-1) in a
battalion-level command. |
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The Role of the Personnel & Administrative Staff Officer Fort Jackson, SC
This course provides the successful
graduate with the procedures involved in being an effective
Personnel and Administrative Staff Officer (S-1). |
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