January 2007 to
Present

Resolutions Support Consultant

StarTek Inc,

Contracting for Cingular/AT&T
Grand Junction, CO

Subject matter expert in Cingular Wireless Receivables Management practices, policies, procedures, systems, and best practices.  Analyzed accounts and assisted representatives and customers with account problems, technical support, and billing matters.  De-escalated calls on a routine basis, often dealing with disenchanted and unhappy customers. 

Responsible for starting, managing, and leading a programming team responsible for coding, troubleshooting, beta testing, and supporting 7 applications through maturity for the purposes of tracking metrics and collections of agents, teams, and the entire site.  These applications were quickly adopted and have been attributed to continued quantitative and qualitative agent success.

February 2006 to
Present

Chief Executive Officer

The Phoenix Institute
Grand Junction, CO

Lead and manage a team of 3 executives (Chief Operations Officer, Chief Financial Officer and Project Development Officer) of small non-profit organization that cultivates and develops new and innovative small business concerns.

March 2005 to
January 2006

Computer & Printer Repair Technician

HP-Certified Accredited Platform Specialist

Laser Junction, LLC

Grand Junction, CO

Job responsibilities include troubleshooting, diagnosing, repairing, supporting, and performing preventative maintenance on computers, printers, networks, plotters, and other office equipment in various environments including personal, government, and enterprise.

Routinely travel from Grand Junction to Aspen, Vail, Rangeley, Telluride, and Meeker, CO, and points in between to service clientele.

November 2004 to
March 2005

Customer Service (Receivables Management)

StarTek Inc,

Contracting for Cingular/AT&T
Grand Junction, CO

After 6 week training course, achieved highest-grossing collections amount of $180,000 in call center after only 4 weeks in duty position.  Obtained mastery of position, policy, systems, and best practices so well and so quickly that my team leader frequently assigned struggling agents to work alongside me in order to improve their metrics, always with success.

Assigned as one of 5 in a  hand-picked team of “red hats” assigned to train and support approximately 300 new receivables management agents in policies, best practices, and system use at a remote call center.

Portraying much success in position, I was promoted from Customer Service Agent to Resolutions Support Consultant in a still-standing call center record of approximately 4 months in active service in position

Technical Consultant

MAPSS Paranormal

Grand Junction, CO

2007 to Present

Technical Consultant

The Closet
Sturgis, SD

Treasurer

Non-Traditional Student Organization (NTSO)

Western Dakota Technical Institute
Rapid City, SD

Vice President & President-Elect

Student Government Association

Western Dakota Technical Institute
Rapid City, SD

Senior Class Representative

Student Council

Hettinger High School
Hettinger, ND

Teacher’s Aide

Hettinger High School
Hettinger, ND

Member

Future Business Leaders of America (FBLA)

Hettinger High School
Hettinger, ND

Youth Group

Bowman Lutheran Church
Bowman, ND

Business Management & Marketing, Emphasis Entrepreneurship

Associate of Applied Science

Western Dakota Technical Institute,
Rapid City, SD

The Business Management and Marketing program blended extensive classroom instruction, in-the-field internships, and specialized projects offering me the opportunity for both financial and personal growth.

2001 to 2003

Various Coursework

Computer Science, Physics, & Philosophy

University of North Dakota
Grand Forks, ND

Manager Development Course

U.S. Army Training & Doctrine Command via correspondence
Fort Monroe, VA

The primary purpose of this program was to teach one who manages and supervises other managers or supervisors knowledge and skills to perform managerial duties at a high level in a diverse organization.

Supervisor Development Course

U.S. Army Training & Doctrine Command via correspondence
Fort Monroe, VA

This course provides new and first time supervisors the basic skills in managing work and leading people in all kinds of environments and stress levels.

Leadership Development Course

ND Army National Guard Joint Executive Council
Camp Grafton Training Center, ND

An Action Officer is anyone in the military, usually a staff officer, that is responsible for staff actions on behalf of a commanding officer

Leadership Development Course

ND Army National Guard Joint Executive Council
Camp Grafton Training Center, ND

A course for all ranks and civilians in military service, the North Dakota National Guard’s Joint Executive Council gives a periodic course in leadership at all levels of command and in many different circumstances in which a leader will find themselves.

Engineer Support

U.S. Army Engineer Center and School via correspondence
Fort Leonard Wood, MO

Covering a plethora of topics designed for engineers supporting other units, this course covered topics from intelligence and land mine warfare to field fortifications to tactical planning and environmental awareness.

Military Intelligence Officer Transition Course

U.S. Army Intelligence Center via correspondence
Fort Huachuca, AZ

Personnel Services Non-Commissioned Officer Course

110^TH Training Division, U.S. Army Adjutant Generals School
Fort Lee, VA

Trained to process a variety of military personnel transactions involving the appointment, enlistment, reenlistment, separation, promotion, assignment, line of duty action, transfer, evaluation, qualification, attendance, clearance, training and personnel recognition of enlisted and officer personnel.  Provided assistance to members and dependents involving benefits and entitlements, survivor benefits, and other personal affairs/family support activities. Reconstructed and verifies situations and facts pertaining to each assigned transaction. Was required to understands and apply substantive and procedural requirements, including rules, regulations, and precedent decisions, in independently accomplishing transactions ranging from the very routine and simple to the most unusual and complex.

Initiated and maintains military personnel records for assigned and attached officer and enlisted individuals, working with them, as well as from supporting documentation, to ensure that information and data were current and accurate. Ensured complete and correct military personnel data was provided and entered into automated personnel reporting systems as required. Performed a variety of military personnel related administrative duties to include typing and distribution of correspondence and other written material, maintaining master files of publications, special orders, correspondence, etc, receiving and distributing of mail, telephone calls and other information such as payroll data, medical information, etc.

Civil Disturbance Course

United States Army Military Police School via correspondence
Fort Leonard Wood, MO

Required to take experiential training as part of a unit equipped and trained to deal with civil disturbances, I opted to additionally take coursework in planning, preparation, and execution of civil disturbance operations.  This training enabled me to construct personnel, vehicle, and weapon emplacements and entrenchments, shelters, entanglements, and obstacles under various climatic conditions as well as the standard plans, types of material, construction procedures, and estimated time and labor requirements required for such matters.

Additionally, a planning section taught the various legalities around such civil actions, how to use crowd control techniques, plan for, and supervise resources during a civil disturbance.

Non-Commissioned Officer Primary Leadership Subjects

United States Army Training Support Center via correspondence
Fort Eustis, VA

Offering a foundation in essentials of daily management of the resources of the Army, the NCO Primary Leadership Subjects Course emphasizes requisite skills in math, writing mechanics and comprehension, composition, study methods, and management.

Combat Engineer

U.S. Army Engineer Center
Fort Leonard Wood, MO

Supervised, served, or assisted as a member of a team, squad, section, or platoon providing combat engineering support to combat forces.  Operated and maintained Combat Engineer Vehicles, Armored Vehicle Launched Bridges (AVLB), and Armored Combat Earthmover (ACE).

Performed, supervised, or directed lower grade soldiers in combat construction. Operated and directed various light and heavy engineer wheeled vehicles. Operated or served as crewmember or commander on a CEV, AVLB, or an ACE while participating in combat mobility, counter-mobility, and survivability operations. Assisted in performance of organizational maintenance of vehicle and armament system components. Directed the construction of fighting positions and wire entanglements. Trained to control fire team movements, place explosives and clear misfires; trained to direct a mine-clearing line charge loading team and directs minefield marking party and dispensing operation of mine scattering systems. Trained in the conduct of reconnaissance operations, determining limiting slopes, curves, stream velocity, and gap widths.

Fully trained to prepare and install priming and firing systems for demolition and explosives. Trained in arming, disarming, and installing anti-personnel and anti-tank mines. Located mines by visual means or by using a mine detector. Trained to recognize and neutralize booby traps, friendly and threat mines, and firing devices.

Business Challenge

Greater North Dakota Association

Dickinson State University
Dickinson, ND

U.S. Army Adjutant Generals’ Corps

Regimental Affiliation

U.S. Army Corps of Engineers

Regimental Affiliation

Fort Leonard Wood, MO

Young Scientists of America
Evansville, IN

Reporting & Disseminating Intelligence Information

United States Army Intelligence Center
Fort Huachuca, AZ

Operations Security

United States Army Intelligence Center
Fort Huachuca, AZ

Planetary Society
Pasadena, CA

2001 to 2003

Professional Business Leaders/Phi Beta Lambda

Reporter & President, Eta Alpha Mu Chapter

Western Dakota Technical Institute

Rapid City, SD

Intelligence Fundamentals

United States Army Intelligence Center
Fort Huachuca, AZ

Intelligence in Combating Terrorism

United States Army Intelligence Center
Fort Huachuca, AZ

Senior Leader’s Environmental Awareness

United States Army Engineer Center
Fort Leonard Wood, MO

Counterintelligence Investigations

United States Army Intelligence Center
Fort Huachuca, AZ

Battlefield Technical Intelligence

United States Army Intelligence Center
Fort Huachuca, AZ

Computer Security

United States Army Intelligence Center
Fort Huachuca, AZ

Planning Training

Combined Arms Center/Command & General Staff College
Fort Leavenworth, KS

Legal Aspects of Economic Crimes
United States Army Military Police School

Fort Leonard Wood, MO

Command Post Operations
United States Army Infantry School

Fort Benning, GA

Leadership (Officer Advanced Course)
United States Army Institute for Professional Development

Newport News, VA

Promotion to Resolutions Support Consultant

StarTek/AT&T Wireless (Cingular Wireless)

Promoted from Receivables Management Representative to Resolutions Consultant in record time: 

12 weeks

2005

Selected as Air Security Officer (Team Leader)

South Dakota National Guard Air Security Officer Program

One of 50 soldiers and airmen from across South Dakota to be selected for this elite program of securing and defending regional airports.  Also interfaced and coordinated with multiple local, state, and federal agencies.  Received in-depth training on a variety of subjects.

Developed Recruit Training, Civil Affairs,
and Public Relations Programs
Company C, 141^ST Engineer Combat Battalion (Wheeled)

Elected Vice President & President

Student Government Association

Western Dakota Technical Institute

Elected as Senior Class Representative
Hettinger High School

Hettinger, ND

Brown Belt
Tae Kwon Do

Who’s Who Among American High School Students
 

Selected for “LASSO” Program for Gifted Students
Garfield Elementary School
Miles City, MT

Recognized as an Employee of the Month

StarTek/AT&T Wireless (Cingular Wireless)

Recognized for portraying the organizational value of "innovation."  Additionally awarded approximately 15 other recognitions for outstanding contributions.

Developed Standard for Additional Duty Appointments

South Dakota Army National Guard

 
While a member of Headquarters, 109^TH Engineer Group, South Dakota Army National Guard, I was responsible for developing the statewide system for Additional Duty Appointments.

Second Place, School-Wide Chess Tournament
Northside Middle School,
Wolf Point MT
 

Selected to attend Recruiting & Retention Conference

Student Government Association

Army National Guard

Programming:

Currently working on programs to simplify inventory control in a small business and a consumer-oriented program aimed at simplifying a common task regarding home economics.

Software:

As part of the Customer Preview Program for Windows Vista I routinely operated Windows Vista Ultimate in a dual-boot configuration alongside Windows XP Professional on my main computer, providing feedback along the way and updating from Beta 2 through the Release to Manufacturing version.

Selected for "RAP-C" Recruiting Program

1-188TH Air Defense Artillery

North Dakota Army National Guard

Hardware:

I’ve just completed updating the home network in my apartment to a switched 10/100 Ethernet network to a hybrid Gigabit-wired/802.11n (Draft 2) wireless network complete with Network Attached Storage (NAS).  My upgrade plans are to put an application server online as well as increasing the robustness of the entertainment nodes on the network with either a Windows- or Linux-based solution.

Soldier of the Month

July 1998

North Dakota Army National Guard

Nominated for Soldier of the Year

August 1998

North Dakota Army National Guard

Guideon Bearer
Detachment 2, Company C, 141^ST Engineer Combat Battalion

68^TH Troop Command

Academia:

My foray into decision theory is coupled with my studies in nano-economics and information science and my marketing background.  I am working to formulate a useful real-world model for “quickest route” decisions while utilizing as perfect as possible quantitative and qualitative data as is practical using an interdisciplinary approach that is universally applicable.